In my role as Director of Corporate Initiatives for DHV, I worked together with Claudia to enhance the internal communications channels at DHV. This included both the intranet and integrated platform for the knowledge management network.  Both of these efforts were initiated by Claudia, who first approached her manager and then me with a vision and a plan. I was impressed with the completeness of her vision, the proposal for phased implementation to minimize disruption and costs, and that she constantly kept abreast of technical developments for further improvement. The user was central in her thinking.  Claudia worked independently and patiently on implementation, interfacing with the various stakeholders and maintaining a constructive relationship with ICT to realize the goals. She is able to execute as well as plan. I found her to be reliable, a good listener, thinker and open to change as we moved from concept to a live and evolving environment.  Claudia is quiet, but when she speaks she has something to say – and she will surprise you.”